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Sales Team Onboarding Guide

Comprehensive onboarding FAQ for new sales team members

Last updated
Getting Started (First Week)
3 questions

Your first day focuses on essential setup and team introductions. Your manager will meet you at 9:00 AM in the main office or via Zoom for remote employees.

šŸ—“ļø Day 1 Schedule:

  • 9:00 AM: Welcome meeting with manager
  • 10:00 AM: IT setup and system access
  • 11:00 AM: Team introductions
  • 1:00 PM: Sales tools overview
  • 3:00 PM: HR paperwork and benefits

šŸ“± Key Contacts:

  • Sales Manager: [Name] - Slack: @manager
  • IT Support: [email protected]
  • HR Partner: [Name] - Ext. 123

Please bring government ID and bank details for payroll setup.

Your essential sales stack includes CRM, communication tools, and sales enablement platforms. IT will help set these up on day one.

šŸ”‘ Core Systems:

  • Salesforce (CRM)
  • Slack (Team communication)
  • Outreach (Sales engagement)
  • Gong (Call recording)
  • DocuSign (Contracts)

šŸ“² Setup Process:

  1. Receive company laptop
  2. Login to company Google account
  3. Set up 2FA authentication
  4. Install required applications
  5. Complete security training

šŸŽÆ First Week Goals:

  • Complete all system tutorials
  • Set up email signature
  • Configure CRM views
  • Test all integrations

We have a collaborative sales structure with clear escalation paths and support systems in place.

šŸ‘„ Team Structure:

  • SDRs (Prospecting)
  • Account Executives (Deal closing)
  • Sales Engineers (Technical support)
  • Customer Success (Post-sale)

šŸ†˜ Get Help From:

  1. Direct Manager: Day-to-day support
  2. Sales Buddy: Assigned mentor
  3. Team Lead: Process questions
  4. Sales Ops: System/tool help

šŸ’” Best Practices:

  • Use #sales-help Slack channel
  • Weekly team sync meetings
  • Monthly 1:1 with manager
  • Quarterly reviews
Sales Process & Methodology
3 questions

We follow a defined sales methodology focused on customer value and consultative selling. Each stage has specific criteria and required actions.

šŸŽÆ Sales Stages:

  1. Discovery (1-2 calls)
  • Qualify opportunity
  • Identify pain points
  • Map stakeholders
  1. Solution Design (1-2 weeks)
  • Technical discovery
  • Custom demo
  • ROI calculation
  1. Evaluation (2-3 weeks)
  • Pilot/trial setup
  • Success criteria
  • Stakeholder buy-in
  1. Closure (1-2 weeks)
  • Contract negotiation
  • Procurement process
  • Legal review

ā±ļø Average Sales Cycle: 45 days šŸ’° Target Deal Size: $25k-100k ARR

We use the MEDDICC qualification framework to assess opportunities and focus on the right deals.

šŸŽÆ MEDDICC Criteria: M - Metrics (ROI/Value) E - Economic Buyer D - Decision Criteria D - Decision Process I - Identify Pain C - Champion C - Competition

šŸ“Š Qualification Thresholds:

  • Budget: Minimum $25k ARR
  • Authority: Director+ level
  • Need: Clear use case
  • Timeline: Within 6 months

šŸš« Disqualification Triggers:

  • No budget allocated
  • No clear decision maker
  • Indefinite timeline
  • Mismatched use case

Access our comprehensive sales enablement resources through the Sales Portal. All materials are regularly updated by the enablement team.

šŸ“š Key Resources:

  • Product pitch deck
  • Customer case studies
  • ROI calculator
  • Competitor battle cards
  • Email templates
  • Call scripts

šŸŽ“ Training Materials:

  • Product certification
  • Sales methodology
  • Objection handling
  • Discovery frameworks
  • Demo best practices

šŸ“ Where to Find:

  • Sales Portal (/enablement)
  • Shared Drive (Sales Team)
  • #sales-enablement Slack
Targets & Compensation
3 questions

Sales targets are structured quarterly with clear monthly milestones. Your first quarter has adjusted ramp-up targets.

šŸ“Š Quarterly Targets:

  • Revenue: $250k ARR
  • New Logos: 10
  • Meetings Set: 40
  • Pipeline Gen: 3x quota

šŸ“ˆ Ramp Schedule: Month 1: 25% of quota Month 2: 50% of quota Month 3: 75% of quota Month 4+: 100% of quota

šŸŽÆ Key Performance Metrics:

  • Win rate: 25%+
  • Sales cycle: 45 days
  • ASP: $35k ARR

Your compensation includes base salary, commission, and accelerators. Commission is paid monthly based on closed-won deals.

šŸ’° Compensation Structure:

  • Base: [Amount]
  • OTE: [Amount]
  • Split: 50/50 base/variable

šŸ† Commission Details:

  • Paid monthly
  • No commission cap
  • Accelerators at 100%+ quota
  • SPIFs for strategic products

šŸ“… Payment Schedule:

  • Base: Bi-weekly
  • Commission: Monthly (15th)
  • Bonuses: Quarterly
  • Accelerators: Quarterly

We offer various incentives beyond standard commission to reward exceptional performance and strategic selling.

šŸ† Current SPIFs:

  • Multi-year deals: +2%
  • Enterprise logos: $5k bonus
  • Partner referrals: $1k
  • Strategic products: +3%

šŸŽÆ Quarterly Contests:

  • Top revenue generator
  • Most new logos
  • Highest attainment
  • Fastest ramp-up

šŸ’Ž President's Club:

  • Annual qualification
  • Top 10% of sales org
  • Luxury trip reward
  • Recognition at SKO
Policies & Procedures
3 questions

Understand and follow these critical policies to ensure compliance and smooth deal processing.

šŸ“‹ Deal Policies:

  • Minimum deal size: $25k
  • Max discount: 15%
  • Payment terms: Net 30
  • Contract length: 12-36 months

āœļø Approval Requirements:

  • Discounts > 10%: Manager
  • Custom terms: Legal
  • Multi-year: Finance
  • Enterprise: VP Sales

āš ļø Non-Standard Terms:

  • Must use approval matrix
  • Legal review required
  • No verbal commitments
  • Document all exceptions

All business expenses must be submitted through Expensify within 30 days. Always check policy before booking travel.

āœˆļø Travel Guidelines:

  • Book 2+ weeks ahead
  • Economy class flights
  • Standard room hotels
  • Rental car: Economy

šŸ’° Daily Limits:

  • Meals: $75/day
  • Client meals: $150/person
  • Transport: Standard rates
  • Entertainment: Pre-approval

šŸ“ Submission Rules:

  • All receipts required
  • Business purpose noted
  • Client names listed
  • Weekly submission

We support flexible working while ensuring sales coverage and client responsiveness.

šŸ“… Time Off:

  • PTO: 15 days annually
  • Sick days: 5 days
  • Sales holidays: Standard
  • On-call rotation: Team-based

šŸ  Remote Work:

  • 2 office days required
  • Client meetings in person
  • Team meetings hybrid
  • Core hours: 9-4 local

šŸ“ž Coverage Requirements:

  • Team calendar updated
  • Out-of-office message
  • Deals/accounts covered
  • Emergency contact set
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