Comprehensive FAQ template for software products covering features, pricing, and support
Start with our free tier - no credit card required. Simply sign up at app.example.com using your work email, and you'll have immediate access to core features.
š Quick Start Steps:
āØ Initial Setup:
š± Access Options:
Our platform works in any modern web browser (Chrome, Firefox, Safari, Edge) with internet connection. No downloads or installations needed for basic features.
š» Minimum Requirements:
š± Mobile Requirements:
š Security Requirements:
Yes, bulk import is available for all accounts. Upload CSV files or use our API to migrate your existing data seamlessly. Our import wizard helps validate data format.
š„ Import Options:
š Supported Formats:
š Import Assistance:
Choose from Free, Pro ($29/mo), and Enterprise (custom pricing) plans. Free plan includes core features, Pro adds advanced features and priority support, Enterprise for custom needs.
š« Free Plan Features:
ā Pro Plan ($29/mo):
š Enterprise (Custom):
Yes, upgrade or downgrade your plan instantly from your account dashboard. Upgrades are effective immediately, downgrades take effect at the end of billing cycle.
ā” Upgrade Process:
š Downgrade Process:
š° Billing Adjustments:
We provide a 30-day money-back guarantee for all paid plans. Cancel within 30 days of upgrade for a full refund, no questions asked.
š Refund Policy:
š Refund Process:
ā Exceptions:
Your data is encrypted in transit and at rest using industry-standard protocols. We maintain SOC 2 compliance and regular security audits for maximum protection.
š Security Measures:
š Compliance:
š”ļø Additional Protection:
Export your data anytime in standard formats (CSV, JSON). All accounts include self-service export tools, with additional options for Enterprise users.
š¤ Export Options:
š Export Features:
ā” Enterprise Options:
We guarantee 99.9% uptime for all paid plans, with real-time status monitoring at status.example.com. Enterprise plans include custom SLA options.
ā” Uptime Details:
š Monitoring:
š SLA Options:
Access support through our help center, email, or live chat (Pro plan). Free users get community support, while Pro users receive priority email and chat assistance.
š Support Channels:
ā±ļø Response Times:
š Self-Help Resources:
Free onboarding resources available to all users. Pro plans include group training sessions, while Enterprise plans receive custom training programs.
š Training Options:
š Resources:
š„ Enterprise Training:
Standard support available Monday-Friday, 9AM-5PM EST. Pro users get extended hours, Enterprise plans include 24/7 support options.
ā° Support Hours:
š Time Zones:
š Emergency Support: