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Remote Work Policy FAQ
Clear guidelines and policies for remote teams
Work Schedule & Availability
3 questionsWhat are the expected working hours?
While we offer flexible working hours, team members should be available during core hours of 10 AM - 2 PM in their local time zone for meetings and collaboration. Outside these hours, you can structure your workday to best suit your productivity.
How do I communicate my availability?
Use your calendar to block off focus time, breaks, and indicate when you're available for meetings. Update your Slack status when stepping away, and ensure your working hours are set in Google Calendar.
Do I need to track my hours?
We focus on outcomes rather than hours worked. However, please log your time off and notify your team if you'll be unavailable during core hours.
Communication Guidelines
2 questionsWhat's the expected response time for messages?
For Slack messages during work hours: aim to respond within 2-3 hours. For emails: within 24 hours. For urgent matters, use the @urgent Slack tag or direct phone calls.
Which communication tools should I use?
- Slack for quick questions and team chat
- Email for formal communications and external contacts
- Zoom for video meetings
- Project management tool for task-related discussions
Equipment & Setup
2 questionsWhat equipment does the company provide?
The company provides: 1) Laptop with necessary software, 2) External monitor upon request, 3) Noise-cancelling headphones, 4) Annual stipend for home office setup.
How do I get IT support remotely?
Submit IT support tickets through our help desk portal. For urgent issues, use the emergency IT Slack channel. Remote screen sharing sessions are available for troubleshooting.
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