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Remote Work Policy FAQ
Clear guidelines and policies for remote teams
Work Schedule & Availability
3 questionsWhile we offer flexible working hours, team members should be available during core hours of 10 AM - 2 PM in their local time zone for meetings and collaboration. Outside these hours, you can structure your workday to best suit your productivity.
Use your calendar to block off focus time, breaks, and indicate when you're available for meetings. Update your Slack status when stepping away, and ensure your working hours are set in Google Calendar.
We focus on outcomes rather than hours worked. However, please log your time off and notify your team if you'll be unavailable during core hours.
Communication Guidelines
2 questionsFor Slack messages during work hours: aim to respond within 2-3 hours. For emails: within 24 hours. For urgent matters, use the @urgent Slack tag or direct phone calls.
- Slack for quick questions and team chat
- Email for formal communications and external contacts
- Zoom for video meetings
- Project management tool for task-related discussions
Equipment & Setup
2 questionsThe company provides: 1) Laptop with necessary software, 2) External monitor upon request, 3) Noise-cancelling headphones, 4) Annual stipend for home office setup.
Submit IT support tickets through our help desk portal. For urgent issues, use the emergency IT Slack channel. Remote screen sharing sessions are available for troubleshooting.
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